Take Hospitality Voice AI Beyond the Demo
Your AI might already know what to say. We help it work in the real world.
Big Tech is focused on training models what to say. We specialize on the plumbing around the model.
Where are you today?
Either way, we can help.
You have a demo, a proof of concept, or a pilot underway. But real environments surface real problems — noise, latency, device fragmentation, flaky connectivity, integration complexity. We’ve solved these before. We can help you move from “works in the lab” to “works in production.”
- Diagnose and fix audio quality issues
- Reduce latency for real-world responsiveness
- Harden for edge devices and unreliable networks
- Integrate with your existing property systems
We’re fast. Our team specializes in getting a production-grade voice AI prototype in front of real users quickly — on real devices, in real environments, with the infrastructure to scale. You don’t have to build the plumbing from scratch.
- Rapid prototyping on target hardware
- Production-grade audio pipeline from day one
- On-device + cloud hybrid architecture
- A working foundation you can build on
Where Voice AI Shows Up in Hospitality.
These aren't demos. They're production challenges with real acoustic, latency, and integration requirements.
In-Room Voice Assistant
Guest asks for extra towels, adjusts the thermostat, or requests a restaurant recommendation — all via voice. Works without cloud dependency, responds in under a second.
AI Concierge
A voice-first front-of-house experience — available on lobby kiosks, in-app, or via phone — that handles FAQs, bookings, and property navigation without a human agent.
Housekeeping Copilot
Staff speak requests hands-free into existing radios or headsets. "Room 412 is ready." "Send maintenance to 8." AI logs it, routes it, and confirms — no app required.
Real-Time Translation
Staff and guests speak in their native language. Voice AI translates in real time. Eliminates communication barriers at the front desk, in restaurants, and at events.
Maintenance & Facilities
Technicians report issues and receive work orders by voice. "Elevator three is down." AI creates the ticket, notifies the right team, and tracks resolution — hands-free.
Voice Ordering
In-room dining, poolside ordering, or bar requests — all by voice. Integrates with existing POS systems and handles natural conversation, not just rigid commands.
We Build the Layer Between the Model and the World.
The model handles language. We handle everything around it — the audio capture, real-time processing, device orchestration, and infrastructure that makes it actually work.
Real-Time Audio Processing
Noise suppression, echo cancellation, voice activity detection, barge-in, and turn detection — tuned for the unpredictable acoustics of real hospitality environments.
On-Device + Cloud Hybrid
Not everything needs the cloud. We architect systems that run latency-sensitive and privacy-sensitive processing on-device, escalating to cloud models only when warranted.
Staff Voice Copilots
Bring AI into radios, headsets, and phones frontline teams already use. Hands-free access to guest information, workflow triggers, and inter-department coordination — without a screen.
Low-Latency Streaming
Voice AI that doesn't feel like a phone tree. We optimize end-to-end latency across STT, LLM, and TTS pipelines so interactions feel natural, not robotic.
Cross-Platform Deployment
One audio engine across iOS, Android, embedded Linux, web, and custom hardware. Consistent behavior whether you're running on a guest room tablet or a staff radio.
Resilience at the Edge
Connectivity drops. Networks fluctuate. We build systems that degrade gracefully — maintaining core functionality on-device when cloud access is interrupted.
The Right Processing in the Right Place.
A hotel property may span hundreds of rooms, multiple staff teams, and a dozen device types. A one-size cloud architecture doesn't cut it.
We design hybrid pipelines that keep latency-critical and privacy-sensitive processing local, while using cloud models where they add the most value.
You Don't Need to Replace Anyone.
We're specialists in real-time audio and voice infrastructure. Many teams bring us in to fill that gap alongside their existing team.
Switchboard SDK
Our proprietary audio SDK is our unfair advantage. A C++ core with a node-based pipeline architecture — deployable on iOS, Android, embedded Linux, web, and custom hardware.
When the project calls for it, Switchboard gives us capabilities no off-the-shelf stack can match. You can also license it directly to build and own your own pipeline.
Ready to Talk?
Tell us where you are. We'll tell you where we can help.